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The Cisco Contact Center Enterprise Implementation and Troubleshooting exam is designed for Cisco professionals who want to become contact center experts. The exam covers the fundamentals of implementing and managing a Cisco contact center, including deployment, operations, and troubleshooting.
The exam is also accredited by the International Association of Certified Contact Center Professionals (IACC). The full table of contents for the Cisco Contact Center Enterprise Implementation and Troubleshooting Exam is as follows:
- Introduction to the Cisco CCIE Contact Center Enterprise Implementation and Troubleshooting Exam
- Overview of the CCIE Contact Center Enterprise Implementation Exam Topics
- Preparing for the CCIE Contact Center Enterprise Implementation Exam
- Reviewing and Managing the Telephony Functions in a Cisco CCIE Contact Center Enterprise Deployment
- Implementing Call Control and Reporting in a Cisco CCIE Contact Center Enterprise Deployment
- Troubleshooting Issues in a Cisco CCIE Contact Center Enterprise Deployment
- Advanced Topics in CCIE Contact Center Enterprise Implementation and Troubleshooting.
Who is Eligible to Take This Exam?
The Cisco Contact Center Enterprise Implementation and Troubleshooting exam are designed for contact center managers. System engineers, and technicians who need to understand how Cisco Unified Communications solutions work.
This exam is also eligible for candidates with experience in voice-over IP (VoIP) deployments, as well as those who are familiar with Cisco Call Manager. Candidates must have a minimum of three years of experience managing or deploying a contact center. Candidates should have a valid CCENT certification or equivalent experience in voice-over IP and Cisco Call Manager deployments.
How Much Does the Exam Cost?
The Cisco Contact Center Enterprise Implementation and Troubleshooting exam cost $269. The exam is offered in two formats: online or face-to-face. You can find more information about the exam on their official website.
The Cisco Contact Center Enterprise Implementation and Troubleshooting exam is a challenging exam that covers the basics of the Cisco Contact Center Enterprise platform. The goal of this exam is to assess your understanding of the product and to help you troubleshoot common problems. To pass this exam, you need to score at least 70% on the exam. The breakdown of the test is as follows:
Part 1: Fundamental Concepts (25%): This part of the exam covers key concepts in contact center management, such as agents. Communication, customer relationship management (CRM), call routing, and telephony systems.
In Part 2: Data Services (50%): This part of the exam tests your understanding of how to deploy and manage data services, such as voice, video, presence, and chat.
Part 3: Operations (25%): This part of the exam focuses on how to use Cisco Call Manager tools to manage calls and troubleshoot issues. To prepare for this challenging exam, be sure to study the topics in this article and review related ones. Materials provided by Cisco Learning Network (CLN) courses or other authorized training providers. Additionally, practice with questions from our free practice exams.
How to Prepare for the Exam?
In order to successfully 500-444 Exam Dumps pass the Cisco Contact Center Enterprise Implementation and Troubleshooting Exam, you will need to be well-prepared. This blog article provides tips on how to prepare for the exam. First and foremost, be familiar with the topic matter. Study the material covered in the courseware and lab materials that you have access to.
Be sure to know all of the commands used in the CCIE Implementing and Troubleshooting course. You will also need to practice with the exam objectives. In addition to studying the material, try completing question sets from the Official Cert Guide (OCG) or from other online resources.
Use these question sets as a training tool, not as a measure of your readiness for the exam. Once you are comfortable with the exam objectives, try taking them on an actual testing engine such as Cisco’s Testking.com software.
Finally, be prepared for unexpected events that could occur during testing. Be sure to have a backup plan in place in case something goes wrong and you are unable to continue testing. Additionally, be aware of your surroundings and take precautions if there is any potential danger involved in testing. For example, do not use public networks when testing or working with sensitive files.
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